Thursday, 10 February 2011

An unexpected treat

While I was at school today I got a text from my mum saying that I had a package waiting for me at the post office. I was completely confused because I wasn't expecting anything, but she said that it was from Liz Earle. I thought that was really strange because I'd had the stuff I ordered sent to my sister in London, so that I could take it back with me when I go there next week. So I went to the post office and found out that I had to pay the equivalent of a £20 / $35 customs charge. I was pretty annoyed that my stuff had been shipped to me instead of my sister's but I paid the money and got my package, which was a lot smaller than I had expected. I opened it only to find out that all it contained was a sample of the Cleanse & Polish cleanser, a muslin cloth and a bunch of pamphlets. Why was I being charged for some stuff I hadn't ordered.
Then I looked at the customs bill and realised that they were charging me for the things I'd had sent to my sister. After I realised that I calmed down a bit and am going to email the customs people and explain all this to them and get them to give me my money back. :)
Once I'd calmed down I had a proper look at what Liz Earle had sent me and was genuinely touched. The sample they sent me was free and as I mentioned before it consisted of a 30ml tube of Cleanse & Polish and a muslin cloth. I also got a letter thanking be for placing my first order at Liz Earle and a note saying that the products were carefully packaged and they hoped I would find them satisfying. I also received three brochures, one listing all the ingredients in all their products, one containing descriptions of all their products and the last one contained a price list.
I think this was a wonderful thing for the company to do, it was completely unexpected but just made me feel that they really care about their customer service. I'm also thrilled since this means I get to try the cleanser before I actually go to London!
I've realised however that I'll end up with an awful lot of muslin cloths. I'll get two with the kit I ordered and then I ordered an extra two, and now I've got one more!



Now I'm off to wash my face with my new cleanser!

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